Retail Technology Innovation Hub

CX

Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

Staff Writer 13 May 2025
HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores

HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores

Staff Writer 08 May 2025
Focus on AI and personalisation as Naveen Seshadri becomes Global Chief Digital Officer at Ralph Lauren

Focus on AI and personalisation as Naveen Seshadri becomes Global Chief Digital Officer at Ralph Lauren

Staff Writer 07 May 2025
Four ways luxury fashion retailers are simplifying the customer experience with technology

Four ways luxury fashion retailers are simplifying the customer experience with technology

Staff Writer 06 May 2025
Pizza Hut India taps MoEngage platform as part of QSR giant's customer experiences strategy

Pizza Hut India taps MoEngage platform as part of QSR giant's customer experiences strategy

Staff Writer 24 Apr 2025
Storyblok research: Gap between expectation and reality as UK e-commerce firms splash out on AI to boost CX

Storyblok research: Gap between expectation and reality as UK e-commerce firms splash out on AI to boost CX

Staff Writer 23 Apr 2025
HappyOrNot report flags key CX trends for 2025, including happiest and least happy times for shoppers

HappyOrNot report flags key CX trends for 2025, including happiest and least happy times for shoppers

Staff Writer 22 Apr 2025
Customer experience 2.0: how iPads help you sell smarter and faster

Customer experience 2.0: how iPads help you sell smarter and faster

Staff Writer 21 Apr 2025
The Delivery Conference 2025 review: Peak season insights unveiled during Central London event

The Delivery Conference 2025 review: Peak season insights unveiled during Central London event

Staff Writer 14 Feb 2025
TDC 2025 review: unprecedented retail sector change driven by AI, says new e-commerce report

TDC 2025 review: unprecedented retail sector change driven by AI, says new e-commerce report

Staff Writer 12 Feb 2025
The future of car auctions: innovations reshaping the automotive industry

The future of car auctions: innovations reshaping the automotive industry

Staff Writer 30 Jan 2025
Cart.com research finds retailers prepping 2025 investments in CX, AI, machine learning and data analytics

Cart.com research finds retailers prepping 2025 investments in CX, AI, machine learning and data analytics

Staff Writer 30 Jan 2025
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