Former IGD Commercial Customer Director Kate Sizer joins TruRating as its new Chief Customer Officer
TruRating has appointed Kate Sizer, most recently Commercial Customer Director at IGD, as Chief Customer Officer. Sizer will focus on strengthening the company’s enterprise client relationships, helping retailers put customer insights to work across their businesses, and expanding the advisory support that turns those insights into clear priorities.
TruRating asks one anonymous question at payment and links each answer to the purchase. It claims that, on average, 84% of in-store customers answer, giving retailers enough feedback to understand how customer experience impacts commercial outcomes at store and shift level.
Sizer joins as TruRating expands how clients use that data, from configurable dashboards to their own data warehouse and AI assistants their teams already use. She has spent more than 20 years in grocery, working with clients to collect, interpret, and act on customer research and insights.
“Customers are thinking harder about where they shop, and retailers want data they can trust before they hand decisions to AI. As more retailers turn to TruRating, Kate will make sure they act on what they learn, from the store floor to the boardroom. I’m so excited to have her with us,” says Georgina Nelson, CEO and Co-founder at TruRating.
“With customer experiences evolving so quickly, I was drawn to TruRating’s unique ability to capture vast volumes of data as each purchase happens, so problems surface before they cost another customer. As commercial pressures increase, leading with insights that show a clear return is critical for future decision-making,” says Sizer.
2026 RTIH Innovation Awards
CX will be a key focus area at the 2026 RTIH Innovation Awards.
The awards, which celebrate global retail technology innovation in a fast moving omnichannel world, have now closed for entries. Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2026 shortlists and finalists here.
We received a record number of entries this year and many fantastic examples of technology excellence driving transformative change across the global retail sector.
Congratulations to all those who made it through the initial submission process! It’s now over to our star studded judging panel who will decide the winners to be announced at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London.
The event will be held on Wednesday, 4th November and consist of a drinks reception, three course meal, awards ceremony presided over by award winning stand-up comedian, presenter, actor and broadcaster, Aurie Styla, and after party until 1am.
Click here to book your place at the 2026 RTIH Innovation Awards Ceremony on Wednesday, 4th November.
