Shipping software firm Shipster makes key hires as it ramps up post-purchase journey solutions push

Shipping software specialist Shipster is celebrating its 10th anniversary with a senior team expansion.

Phillip Smyth has joined as Senior Developer, bringing experience in software development, warehouse systems, and innovation management for organisations including Körber Supply Chain and BAE Systems. 

Meanwhile, Rachel Bircher has been promoted to Head of Support, recognising her contribution since joining in 2020.

The company is currently ramping up the development and expansion of its post-purchase journey solutions, with enhanced branded delivery experiences and returns tools.

Tony Cheetham, Founder and Managing Director, says: “For a decade, Shipster has been disrupting the e-commerce shipping space, offering businesses an affordable, customisable and flexible alternative to off-the-shelf platforms. We’re proud of how far we’ve come, and these changes position us to go even further - evolving as a business and building the capabilities we need to deliver the next generation of products."

Smyth says: “Joining Shipster at such a pivotal time is incredibly exciting. There’s a clear vision for innovation, and a culture that empowers developers. I’m thrilled to be part of shaping the next generation of products that will help our clients create smarter and more convenient delivery experiences for their customers.”

Bircher says: “It’s been amazing to grow with Shipster. From joining as a support technician to now leading the department, I’ve had the chance to learn, build, and make a real impact. I’m proud to be part of a team that puts customers first and excited to help shape how we support them as the company moves into its next chapter.”

Founded in 2015 by software house Oddsphere, Shipster now supports businesses including Couture Club, SkateHut, Global Football Company, AYBL, and Rixo. The platform runs on over 2,000 warehouse packing stations, processing tens of millions of shipments annually. Partnerships and integrations with platforms such as Ordorite, Descartes Peoplevox, Huxloe, and Shopify have strengthened its foothold in the shipping technology sector.

Cheetham says:  “We’ve always stayed close to our customers, listening carefully and adapting fast. This next chapter is about deepening that commitment, building the tools they need to stay competitive, and making sure we’re always one step ahead of what’s coming next.”

2025 RTIH INNOVATION AWARDS

Post-purchase journey solutions will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.