Signet Jewelers appoints industry veteran Raghu Sagu as Chief Digital and Technology Officer

Raghu Sagu has joined Signet Jewelers, which operates approximately 2,600 stores primarily under the brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H.Samuel and Ernest Jones, as Chief Digital and Technology Officer.

He was previously Executive Vice President, Chief Information & Technology Officer at Carters and has also worked at Sephora and Inspire Brands.

In a Linkedin post, he said: "I’m grateful to Michael Casey for bringing me to Carter's and to Doug Palladini and the leadership team for an impactful chapter together. I’m proud of the digital capabilities we strengthened to better serve millions of families."

"Now, I’m looking forward to partnering with the Signet team to drive digital innovation for one of the world’s largest retailers of diamond jewelry. With 11 iconic brands and the opportunity to engage with millions of customers as they celebrate their everyday style and their most meaningful moments, my team and I are eager to help shape what’s next."

A Signet Jewelers spokesperson said: "Our purpose of Inspiring Love relies heavily on technology to seamlessly interact with each other and our guests. As part of our Grow Brand Love growth strategy, we began bringing our Digital and IT teams together last year to advance these experiences across our 11 brands. We know they have exciting plans in store for 2026 with Raghu’s leadership."

2026 RTIH Innovation Awards

Digital retail will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.