Australian fitness and lifestyle brand Muscle Republic taps Refundid returns tech

Muscle Republic has partnered with Refundid to power its new returns solution, meaning that it can now offer its customers instant refunds and exchanges.

In a LinkedIn post, Matt Thurin, Head of Commercial at Refundid, said: “Utilising our full returns portal means their customers have the ultimate post-purchase experience, choosing either an instant refund, instant exchange, normal refund, normal exchange or store credit.”

“Working with the team has been an absolute joy. We were even given an inside look into the magic that happens in their warehouse.. during peak. We're looking forward to building on our partnership and excited about what's ahead.”

2026 RTIH Innovation Awards

Online returns will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.