James Brooks takes on CTO role at logistics and e-commerce specialist Type Global

James Brooks has joined Type Global, which has built an automated claims engine that covers the entire carrier claims process, as CTO.

He was previously at Checkatrade, where he served as Principal Engineer, and has also held the same role at MATCHESFASHION.

In a LinkedIn post, Brooks said: "I am so excited to share that I've just joined Type as CTO - and I mean genuinely excited.Type is building something the logistics and e-commerce space has needed for a long time: an intelligent platform that takes the pain out of courier claims and shipment issue resolution. The problem is real, the product is strong, and the opportunity ahead is significant."

He added: "First time in the CTO seat. Lee Cunningham (Co-founder and CEO) and Jamie Powerll-Tuck (Co-founder and COO) took a bet on me and I don't intend to waste it. I'm already thinking hard about where we can take this product and what impact we can drive for our customers. Lots of ideas, lots to build."

2026 RTIH Innovation Awards

E-commerce logistics will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.