Luqmaan Musa departs Selfridges to take on Head of IT Service Delivery position at Waterstones

Luqmaan Musa has joined Waterstones as Head of IT Service Delivery. He was previously at Selfridges where he served as Head of IT Service Operations.

In a LinkedIn post, he said: “After an incredibly fulfilling four years at Selfridges, I’m excited to share that I’ve begun a new chapter. I’m delighted to have joined another iconic British retailer, Waterstones, as Head of IT Service Delivery.”

“This is an exciting transformational role focused on modernising the service and operations landscape, and I’m looking forward to leading this work and contributing to the next stage of the organisation’s tech evolution.”

He added: “I’m grateful for my time at Selfridges, for the opportunities, experiences, and relationships that shaped my journey there, and for everyone who has supported me along the way.”

Ryan Mason

Ryan Mason recently started a new role as Senior Service Operations Manager at Selfridges.

He has been with the retailer for almost five years and previously served as Service Assurance Manager - Sell & Fulfil Domain. His CV also includes stints at Sainsbury's and Barron McCann.

In a LinkedIn post, Mason said: "Service operations is all about people, processes, and delivering consistently great outcomes, so I’m looking forward to working with many of the talented colleagues I get to work with to continue improving services, solving complex challenges, and making a real impact to the business."

"I’m grateful to everyone who has supported and challenged me along the way thus far - it’s played a big part in getting me here. Excited for what’s ahead."

2026 RTIH Innovation Awards

Technology modernisation projects will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.