Merseyside Police and the Retail Trust claim UK first scheme that tackles retail worker abuse

Merseyside Police has become the first UK police force to partner with the charity Retail Trust to protect shop workers from abuse, violence and intimidation.

The initiative will see retail staff across Liverpool city centre receive specialist de-escalation training from the Retail Trust and new support from police officers.

The training aims to give shop workers more tools and confidence to safely manage, de-escalate and recover from violent and confrontational situations and protect their wellbeing. 500 workers will also be given access to the Retail Trust’s range of resources to help staff deal with abuse at work.

Sessions are taking place at St John’s Shopping Centre and the city centre, with a wider roll-out planned in the coming months. 

The programme is being funded by the Hyper-Local Policing Fund, awarded by the Home Office and secured by Merseyside’s Police and Crime Commissioner and Merseyside Police. The funding is being used to prevent knife crime, violence and robbery and improve public safety in four priority areas of the city centre, including St George’s Quarter, Matthew Street and Ropewalks.

Police officers will be involved throughout the retail initiative, as part of their zero-tolerance approach to abuse and violence against retail workers, and will evaluate its impact on business robbery offences, violence against shop workers and other related crime within the city centre. Offenders will continue to be pursued, held to account and put before the courts.

Superintendent Philip Mullally, force lead for serious violence and knife crime,  says: “Retail workers are an important part of our local economy and should not have to feel intimidated and threatened or unsafe doing their jobs.”

“By becoming the first police force in the UK to partner with the Retail Trust we are sending a clear message to those intent on causing harm and violence that we will not tolerate it and we will take robust and swift action. This initiative is key in giving retail workers the confidence and tools necessary to defuse difficult situations in the knowledge that we stand with them and support them in times of conflict.”

Merseyside Police Crime Commissioner Emily Spurrell says: “No one should ever go to work fearing abuse, intimidation or violence. Our shop workers and retail staff do an incredible job keeping services running for our communities, and they deserve to feel safe and respected every day. I’m proud that Merseyside Police is the first force in the country to partner with the Retail Trust on this initiative.

“This partnership builds on the momentum of our recent Safer Town Centres Conference, where partners from across the region came together to share learning and strengthen our collective approach to making our retail spaces safer for everyone.”

“By investing in practical training, wellbeing support and a zero-tolerance stance on abuse, we are sending a clear message: retail crime will not be tolerated in Merseyside. We will continue working with businesses, local authorities and our police colleagues to protect staff, reduce crime and ensure our high streets remain welcoming places for all.”

Chris Brook-Carter, Chief Executive at the Retail Trust, says: “Shop workers across the country are being abused, threatened and assaulted on a daily basis simply for doing their jobs.”

“Hundreds of retailers’ employees have already taken part in our training and we’ve joined forces with Merseyside Police to bring even more support to retail workers in Liverpool. We want to teach people how to safely de-escalate and recover from verbal and physical assaults and work with the police to make the city’s shops safer.”

2026 RTIH Innovation Awards

Retail security will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.