Focus on staff mental health as omnichannel technology retailer Currys connects with Retail Trust

Currys has announced a new partnership with the retail industry charity, Retail Trust, that aims to give its 15,000 staff more support to protect their mental health.

Staff at the UK omnichannel technology retailer now have access to a range of new wellbeing resources, including counselling for themselves, all household relatives, and a specialist service for young people, as well as financial aid and 24-hour support from the Retail Trust’s wellbeing helpline.

Free training and online tools to help colleagues deal with abuse at work are also being provided as part of the partnership and the Retail Trust’s generative AI powered wellbeing dashboard will help Currys better identify and respond to mental health trends.

Alongside its work with the Retail Trust, Currys has made undisclosed investments to improve colleague safety in stores, including the roll-out of a new incident reporting platform, improved in‑store CCTV and strengthened security infrastructure.

Paula Coughlan, Chief People, Communications and Sustainability Officer at Currys, says: “I’m really proud to share that we’ve launched a new wellbeing partnership with the Retail Trust, which provides all colleagues, and everyone in their household, with access to a significantly broader range of wellbeing support than ever before.”

“It’s another meaningful step forward and builds on the culture of care, trust and support across Currys. My hope is that this  makes a real difference for our colleagues and their families, whenever life throws something their way.”

Chris Brook-Carter, Chief Executive at the Retail Trust, says: “Our new partnership will help Currys to create happier and healthier workplaces in its stores and offices across the UK We’re giving Currys colleagues access to new training, tools and expert help whenever they need it, and providing managers with more insight to better protect their teams’ wellbeing.”

2026 RTIH Innovation Awards

Employee experiences will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.