Timpson teams with therapist matching platform Heard to Enhance its Employees’ Mental Health Support
Heard, a therapist matching platform, has partnered with Timpson to provide personalised mental health support for employees across the retail and services group.
The partnership gives Timpson colleagues access to Heard's network of accredited therapists, allowing them to browse therapist profiles, watch introduction videos, arrange free consultations and book therapy sessions with a practitioner who feels like the right fit.
Carrie Keeble, Founder at Heard, pictured below, says: "The relationship between therapist and client is one of the strongest predictors of successful therapy outcomes, yet too many people are expected to choose a therapist with very little information. Heard was built to change that. We're delighted to be working with Timpson to make accessing mental health support simpler, more personal and more effective for employees."
Janet Leighton, Director Happiness at Timpson, says: "We have been referring colleagues to Heard for a couple of months and the process has been very streamlined. We have had really positive feedback from our colleagues who have found the counsellors to be very understanding and supportive, and well matched for the employee.”
Anthony, Max Assistant National Training Manager at Timpson, comments: "Recognising that anxiety wasn't like me was an important turning point - it made me realise I needed to reach out for support."
Following counselling arranged through Heard, he says he now feels more equipped to manage anxiety and difficult emotions.
Toni, a Timpson colleague who has also used the service, adds: "I would highly recommend, communication is outstanding and the counsellor I'm using is most understanding, patient and offers me exceptional advice. I feel a big difference once I've off loaded and feel listened to.”
2026 RTIH Innovation Awards
Employee experiences will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
