Klarna launches in-app inbox as flexible payments giant looks to help consumers avoid scams
FinTech big hitter Klarna has launched the Klarna Inbox: a new security measure to help customers verify that a message claiming to be from the company is genuine.
Here's how it works:
Every official communication Klarna sends - emails, SMS, push notifications and physical letters - now appears mirrored inside the customer's authenticated app
The Inbox lives inside a secure, signed in environment that scammers cannot replicate
Customers continue to receive messages on their existing channels, and gain one verified destination they can always check
David Fock, Chief Product and Design Officer at Klarna, says: "Financial fraud hurts real people every day, and we're not going to stand by while scammers impersonate us to steal from our customers. Our new inbox gives people a simple way to know what's actually from Klarna. If you're unsure about a message, just check the app. If it's not there, it's not from us. No single company can solve impersonation fraud alone, and the more brands that give customers a way to verify what's real, the harder this gets for fraudsters."
The feature is currently live in the Klarna app across all markets.
2026 RTIH Innovation Awards
Retail security will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
