Costa Coffee opens London Luton Airport store featuring touchscreen ordering and Click & Collect
Costa Coffee has returned to London Luton Airport, stumping up over £750,000 for the opening of a new 24/7 store. Open 24 hours a day, seven days a week, this is located within departures and features touchscreen ordering and Click & Collect via the Costa Club app.
Armend Xhema, Area Manager at Costa Coffee, says: “We’re incredibly proud to be bringing Costa Coffee back to London Luton Airport. With our latest modern design, digital ordering and 24/7 service, we’re ready to serve passengers and airport teams whenever they need us.”
Mark Jennings, Interim Director of Non-Aeronautical Revenues at London Luton Airport, comments: “We’re thrilled to welcome Costa Coffee to London Luton Airport. Costa Coffee joins more than 40 other shops and restaurants that our passengers can enjoy at the airport and will be particularly welcome news for coffee shop connoisseurs.”
“Whether it’s a pre-flight flat white, a mid-morning matcha or getting holiday ready with a refreshing fruit cooler, the arrival of Costa Coffee, and its ever-popular seasonal menus, will be a huge hit with our passengers. Bringing yet another high street favourite to LLA demonstrates our commitment to offering even greater choice and underpins our simple and friendly passenger experience.”
2026 RTIH Innovation Awards
Physical stores will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
