Rithum appoints former Saks Global executive Kim Miller as Chief Marketing Officer and Head of Strategy
Rithum, a commerce solutions provider working with brands and retailers including Asos, M&S, Aldi and adidas, has appointed former Saks Global Chief Customer Officer Kim Miller as Chief Marketing Officer and Head of Global Strategy.
Miller brings more than 20 years of experience leading digital transformation, omnichannel retail and consumer growth initiatives across Fortune 500 companies and consumer brands. Most recently, she served as Chief Customer Officer at Saks Global, where she oversaw enterprise customer strategy across Saks Fifth Avenue and Neiman Marcus.
Previously, she served as President at Saks OFF 5TH, overseeing the company’s $1 billion plus omnichannel business, and as Chief Marketing Officer at Rakuten, where she led brand and performance marketing initiatives supporting more than ten million members and 2,000 retail partners.
"Kim brings a unique combination of retail, customer and marketing leadership experience that will be invaluable as we continue helping brands and retailers navigate an increasingly dynamic commerce landscape," says Lou Keyes, CEO at Rithum. "Having led customer strategy, e-commerce and growth initiatives at some of the world's most recognised retail organisations, she understands the challenges our customers face firsthand. We're excited to welcome Kim to the team as we continue expanding our capabilities and delivering value across the commerce ecosystem."
“Rithum has an opportunity to redefine how the industry thinks about commerce technology,” says Miller. “The convergence of AI, data and commerce is creating new possibilities for brands and retailers, and Rithum is uniquely positioned to help partners and customers not only operate their businesses more effectively, but also gain the intelligence needed to compete and grow. I’m excited to join the team at such a pivotal moment and help shape the company’s evolving story as we continue building for the future of commerce.”
2026 RTIH Innovation Awards
Commerce technology will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
