Kurt Miller announces departure from QVC Group and takes on Head of Fulfillment Excellence position at Wayfair
Kurt Miller has joined Wayfair as Head of Fulfilment Excellence. He was previously Director of Engineering & Process Optimisation and has also worked at Amazon and PKC Group. In a LinkedIn post, he said: "As I begin this next chapter, I’ve spent a lot of time reflecting on an incredible five-year journey with QVC, where I had the privilege of leading the Engineering and Operational Excellence team."
"I am incredibly grateful for the opportunity to have worked alongside so many talented individuals throughout my time at QVC. Together, we navigated challenges, drove meaningful improvements, built strong teams, and accomplished things I will remain proud of for years to come.”
He added: "More importantly, I leave with friendships, lessons, and memories that extend far beyond the work itself. To the colleagues, leaders, and team members who were part of that journey - thank you. Your partnership, support, and commitment made these past five years incredibly rewarding, and I will always appreciate my time at QVC."
"I’m now looking forward to this next chapter with Wayfair and the opportunity to lead fulfilment excellence. I’m excited to work alongside another talented organisation as we continue advancing operational excellence, process innovation, and the future of fulfillment. Grateful for the journey behind me and energised for what’s ahead!"
2026 RTIH Innovation Awards
Fulfilment excellence will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
