Emma Griffin departs John Lewis & partners for new challenge at RTIH Hot 100 List star FoundIt!
Emma Griffin has taken on the role of Customer Success Lead at FoundIt!. She joins from John Lewis & Partners where she spent 16 years, most recently serving as Product Manager.
In a LinkedIn post, she said: “After 16 amazing years with the John Lewis Partnership, moving into the world of intent led e-commerce and AI was always going to feel like a leap. What I didn't expect was how quickly it would start to feel like home.”
She added: “And what a start it's been! In my first week, FoundIt! was voted number ten in the RTIH Retail Technology Hot 100 by our peers in the industry, which means so much.
I've spent my whole career on the retailer side, so I know exactly how it feels when customers can't find what they came for. Getting to help fix that for Marks and Spencer, B&Q, Tradepoint, John Lewis & Partners, Neiman Marcus, and Michael Kors, and doing it without asking any of them to rip out what they already have, is a real privilege.”
Griffin concluded: “Thank you to the whole FoundIt! team for the warmest of welcomes, and to Retail Technology Innovation Hub for the recognition. Two weeks in, and I already know this was the right move. Here's to the next chapter.”
So hot right now
RTIH’s first ever Retail Technology Hot 100 List launched in August. We’re bringing you the hottest companies whose solutions and systems are helping drive the retail sector forward.
Our Founder and Editor, Scott Thompson, drew up a list of 150 companies that had consistently been on his radar over the past 12 months whilst bringing our community the latest retail tech news and views that matter. These companies operate across the omnichannel retail landscape (stores, online, mobile, supply chain, payments etc).
Our judging panel, including Vineta Bajaj, Group CFO, Holland & Barrett, Dan McGrath, JD Group Customer Operations, JD Sports, Dr. Astha Purohit, Director of Product Management, Customer Data and Identity, Walmart, and Paula Bobbett, Chief Data and Digital Officer, Boots, provided feedback on those who have the most innovative, forward thinking technology offerings and are also best addressing retailers' current challenges, painpoints, and opportunities.
The judges used the following framework when making their picks:
1. Retailer problem fit - how meaningful, strategic, and widely felt the retailer pain being addressed is.
2. Production traction in retail (2025–2026) - real named retailer deployments, pilots.
3. Innovation and defensibility - genuine technical novelty paired with a defensible competitive position.
And there was also a public vote, with thousands of members of our community of retail tech enthusiasts getting involved. Thanks to all those who took part! Based on the judging panel's feedback and the public vote, we then drew up our first ever RTIH Retail Technology Hot 100.
So, without further ado, here are the 100 hottest global retail technology ventures right now. Drum roll, please…
You can download the hot 100 in pdf format here, or flick through it here 👇👇👇 Enjoy!
