AI in Retail returns in 2026 featuring speakers from Selfridges, Zalando, The Very Group, and Pandora
AI in Retail returns to London on 16th November, bringing together 150+ senior leaders responsible for AI, technology, data, digital commerce, customer experience, retail operations, supply chains and business transformation.
As retailers move beyond pilots, the focus is shifting from AI as a tool to AI as an operating model. Through practical case studies, interactive discussions and real-world examples, the event will explore how organisations are scaling AI, deploying intelligent agents, connecting data platforms and embedding faster decision-making across customer journeys and operations.
Attendees can exchange ideas in closed door roundtables, connect with relevant peers and solution providers through curated 1:1 meetings, and gain the insights needed to deliver measurable AI impact across the retail business.
The following leaders are confirmed to speak at AI in Retail 2026:
Ross Beaumont, Chief Technology Officer, Selfridges
Denise Fender, SVP Customer, Colleague & Channel Technology, Pandora
Muktar Mahama, Head of Digital Product, The Very Group
Pascal Hahn, VP Product Experience, Zalando
Frederike Del Castillo, Head of Strategy Implementation & Insights, OTTO
Felix Lutter, Head of Grocery and Gift Cards, Just Eat Takeaway.com
Adam Dormer, Head of Data and Head of Programme Management Office, Boots Opticians
Alban Remy, Head of Enterprise Tech & Business Services, London & Partners
Andrew Busby, Senior Industry Adviser, BOXTEC
Yathu Kanagaratnam, Head of Technology & AI Strategy, Goddiva
2026 RTIH Innovation Awards
AI will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
