The Range set to roll out VoCoVo Headsets across all 283 locations following one-store trial
VoCoVo has announced a partnership with home, leisure and garden retailer The Range, that will see Series 5 (S5) Pro Headsets and Call Points rolled out across all 283 of its stores. This follows a one-store trial over the course of a year.
The Range colleagues will get instant, hands free communication through the headsets, replacing disruptive loudspeaker calls and reducing the need for them to search the shop floor for one another. The technology will help deliver faster, more responsive customer service by reducing waiting times at tills, service desks and across the shop floor.
Colleagues can contact managers and team members immediately for price and stock checks, quickly coordinate requests and assign tasks in real-time, while two-way Call Points will allow customers to request assistance at the touch of a button and connect with available colleagues.
A Store Manager at The Range says: “The headsets have made a hugely positive impact in-store for both colleagues and customers. Customer service has noticeably improved as queries are answered faster, stock checks are smoother and warehouse to shop floor communication is instant. This has already streamlined Deliveroo and Click & Collect, and I can see the headsets becoming invaluable during patio season. They’ve become essential to daily operations."
“The very impressive results already achieved in our store have laid the groundwork for much bigger savings across the store network. I can’t wait to see colleagues benefitting from the same technology.”
Beth Worrall, CEO at VoCoVo, says: “The initial trial with The Range has shown how they can achieve significant time and cost savings while maintaining outstanding service levels and the optimum in-store experience at the same time. We’re looking forward to working alongside the team to implement the technology across all its stores.”
So hot right now
VoCoVo is included in RTIH’s first ever Retail Technology Hot 100 List. Launching in August, this sees us bringing you the hottest companies whose solutions and systems are helping drive the retail sector forward.
Our Founder and Editor, Scott Thompson, drew up a list of 150 companies that had consistently been on his radar over the past 12 months whilst bringing our community the latest retail tech news and views that matter. These companies operate across the omnichannel retail landscape (stores, online, mobile, supply chain, payments etc).
Our judging panel, including Vineta Bajaj, Group CFO, Holland & Barrett, Dan McGrath, JD Group Customer Operations, JD Sports, Dr. Astha Purohit, Director of Product Management, Customer Data and Identity, Walmart, and Paula Bobbett, Chief Data and Digital Officer, Boots, provided feedback on those who have the most innovative, forward thinking technology offerings and are also best addressing retailers' current challenges, painpoints, and opportunities.
The judges used the following framework when making their picks:
1. Retailer problem fit - how meaningful, strategic, and widely felt the retailer pain being addressed is.
2. Production traction in retail (2025–2026) - real named retailer deployments, pilots.
3. Innovation and defensibility - genuine technical novelty paired with a defensible competitive position.
And there was also a public vote, with thousands of members of our community of retail tech enthusiasts getting involved. Thanks to all those who took part! Based on the judging panel's feedback and the public vote, we then drew up our first ever RTIH Retail Technology Hot 100.
So, without further ado, here are the 100 hottest global retail technology ventures right now. Drum roll, please…
