RTIH: YOUR ONE STOP SHOP FOR ALL THE RETAIL TECHNOLOGY NEWS AND VIEWS THAT MATTER AI Scott Thompson 01/10/2026 AI Scott Thompson 01/10/2026 UK adults increasingly using AI tools daily or more, as concerns over bias grow alongside adoption Read More Research Scott Thompson 29/09/2026 Research Scott Thompson 29/09/2026 Amazon the most visible major online marketplace across leading generative AI platforms, new research Read More Research Scott Thompson 24/09/2026 Research Scott Thompson 24/09/2026 Food and drink brands including McDonald’s, Haribo and KFC dominate kids’ Coolest Brands 2026 report Read More E-commerce Contributed article 21/09/2026 E-commerce Contributed article 21/09/2026 64 per cent of shoppers hate bad bots: how agentic voice is fixing retail’s AI trust crisis Read More AI Scott Thompson 18/09/2026 AI Scott Thompson 18/09/2026 Research flags Primark as one of the least visible major retailers when shoppers use AI to find where to buy Read More AI Scott Thompson 17/09/2026 AI Scott Thompson 17/09/2026 SAP Engagement Cloud research flags growing tension in Generation Z’s relationship with AI technology Read More Research Scott Thompson 17/09/2026 Research Scott Thompson 17/09/2026 One in five Brits feel AI would choose better Xmas presents for them than partners Forter research Read More UK retail Scott Thompson 14/09/2026 UK retail Scott Thompson 14/09/2026 UK consumer sentiment rises but feel good factor could fade away as Golden Quarter approaches Read More AI Scott Thompson 11/09/2026 AI Scott Thompson 11/09/2026 UK organisations among the leaders for AI returns, productivity and revenue measurement, Akeneo Read More Online returns Scott Thompson 10/09/2026 Online returns Scott Thompson 10/09/2026 New Loop research reveals how online returns policies have become a critical factor for British shoppers Read More Point of Sale Scott Thompson 02/09/2026 Point of Sale Scott Thompson 02/09/2026 Aptos report: retailers heavily underestimating financial value of modernising their PoS systems Read More Loyalty Scott Thompson 18/08/2026 Loyalty Scott Thompson 18/08/2026 Many Brits are less attached to retailers than three years ago as UK’s biggest loyalty turn offs revealed Read More Online returns Scott Thompson 12/08/2026 Online returns Scott Thompson 12/08/2026 Online returns policy an influence for majority of UK shoppers, new IMRG and nShift research finds Read More China Scott Thompson 10/08/2026 China Scott Thompson 10/08/2026 Where East meets West: China’s live, social and quick commerce innovation reshapes global retail Read More Sustainable retail Scott Thompson 24/07/2026 Sustainable retail Scott Thompson 24/07/2026 Lidl GB research flags how far many Brits are off track when it comes to healthy and sustainable diets Read More AI Scott Thompson 21/07/2026 AI Scott Thompson 21/07/2026 The fear that AI agents will cut merchants out of transactions is a hallucination, PSE Consulting finds Read More Social commerce Scott Thompson 20/07/2026 Social commerce Scott Thompson 20/07/2026 Social commerce reshapes young consumers' shopping journeys as e-commerce sites struggle to keep up Read More AI Scott Thompson 20/07/2026 AI Scott Thompson 20/07/2026 AI, technology and customer experience investment key as retail profit warnings rise in Q2 Read More AI Scott Thompson 16/07/2026 AI Scott Thompson 16/07/2026 Many UK high street retailers suffering from AI chatbot inaccuracies, Searchable research finds Read More AI Scott Thompson 10/07/2026 AI Scott Thompson 10/07/2026 AI powered grocery shopping engagement varies across markets with trust impacting use, dunnhumby Read More Older Posts
AI Scott Thompson 01/10/2026 AI Scott Thompson 01/10/2026 UK adults increasingly using AI tools daily or more, as concerns over bias grow alongside adoption Read More
Research Scott Thompson 29/09/2026 Research Scott Thompson 29/09/2026 Amazon the most visible major online marketplace across leading generative AI platforms, new research Read More
Research Scott Thompson 24/09/2026 Research Scott Thompson 24/09/2026 Food and drink brands including McDonald’s, Haribo and KFC dominate kids’ Coolest Brands 2026 report Read More
E-commerce Contributed article 21/09/2026 E-commerce Contributed article 21/09/2026 64 per cent of shoppers hate bad bots: how agentic voice is fixing retail’s AI trust crisis Read More
AI Scott Thompson 18/09/2026 AI Scott Thompson 18/09/2026 Research flags Primark as one of the least visible major retailers when shoppers use AI to find where to buy Read More
AI Scott Thompson 17/09/2026 AI Scott Thompson 17/09/2026 SAP Engagement Cloud research flags growing tension in Generation Z’s relationship with AI technology Read More
Research Scott Thompson 17/09/2026 Research Scott Thompson 17/09/2026 One in five Brits feel AI would choose better Xmas presents for them than partners Forter research Read More
UK retail Scott Thompson 14/09/2026 UK retail Scott Thompson 14/09/2026 UK consumer sentiment rises but feel good factor could fade away as Golden Quarter approaches Read More
AI Scott Thompson 11/09/2026 AI Scott Thompson 11/09/2026 UK organisations among the leaders for AI returns, productivity and revenue measurement, Akeneo Read More
Online returns Scott Thompson 10/09/2026 Online returns Scott Thompson 10/09/2026 New Loop research reveals how online returns policies have become a critical factor for British shoppers Read More
Point of Sale Scott Thompson 02/09/2026 Point of Sale Scott Thompson 02/09/2026 Aptos report: retailers heavily underestimating financial value of modernising their PoS systems Read More
Loyalty Scott Thompson 18/08/2026 Loyalty Scott Thompson 18/08/2026 Many Brits are less attached to retailers than three years ago as UK’s biggest loyalty turn offs revealed Read More
Online returns Scott Thompson 12/08/2026 Online returns Scott Thompson 12/08/2026 Online returns policy an influence for majority of UK shoppers, new IMRG and nShift research finds Read More
China Scott Thompson 10/08/2026 China Scott Thompson 10/08/2026 Where East meets West: China’s live, social and quick commerce innovation reshapes global retail Read More
Sustainable retail Scott Thompson 24/07/2026 Sustainable retail Scott Thompson 24/07/2026 Lidl GB research flags how far many Brits are off track when it comes to healthy and sustainable diets Read More
AI Scott Thompson 21/07/2026 AI Scott Thompson 21/07/2026 The fear that AI agents will cut merchants out of transactions is a hallucination, PSE Consulting finds Read More
Social commerce Scott Thompson 20/07/2026 Social commerce Scott Thompson 20/07/2026 Social commerce reshapes young consumers' shopping journeys as e-commerce sites struggle to keep up Read More
AI Scott Thompson 20/07/2026 AI Scott Thompson 20/07/2026 AI, technology and customer experience investment key as retail profit warnings rise in Q2 Read More
AI Scott Thompson 16/07/2026 AI Scott Thompson 16/07/2026 Many UK high street retailers suffering from AI chatbot inaccuracies, Searchable research finds Read More
AI Scott Thompson 10/07/2026 AI Scott Thompson 10/07/2026 AI powered grocery shopping engagement varies across markets with trust impacting use, dunnhumby Read More
