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CX
Stores
New Look enlists Medallia and Higher Oak for launch of new omnichannel CX programme
Staff Writer
21 Jan 2025
Retail technology
Notonthehighstreet and The White Company land Feefo CX awards
Staff Writer
23 Jan 2020
Analytics
Tapping into passions, hobbies and interests: the new formula for customer connectivity
Staff Writer
30 Jul 2019
Supply chain
Retailers ‘fundamentally underestimating' APEX importance, Valitor
Staff Writer
09 May 2019
Payments
Genesys brings in former Cisco, Microsoft and Skype exec Tony Bates as CEO
Staff Writer
08 May 2019
30 articles