Notonthehighstreet and The White Company land Feefo CX awards

The White Company and Notonthehighstreet are among the brands to attain the new Platinum status in the annual Trusted Service awards created by reviews and customer insights technology venture Feefo.

This is for companies that win a Feefo Gold award three years in succession. Other brands scooping the Platinum award this year include Iceland and Mint Velvet.

Kate Parkinson, Head of Digital Customer Experience at The White Company, says: “Delivering the highest standards of customer service is core to our business and to developing life-long relationships with our customers. This award will give further reassurance to our customers that they can rely on first class customer service whenever they choose to shop with us.”

Julia Bindley, Partner and Operations Director, at notonthehighstreet, comments: “This award recognises the importance that we and the 5,000 small businesses who sell through us, place on providing a truly thoughtful customer experience. We're delighted to have had our commitment to our customers recognised.”

To qualify for an award, a business must have collected at least 50 reviews rated between 4.0 and 4.4 between 1st January and 31st December 2019. The Gold award requires a Feefo service rating of at least 4.5, with this year's winners including Whistles, French Connection and Moss Bros.