Missguided rolls out Upland Rant & Rave tech
Missguided has deployed Upland Software’s Rant & Rave CX platform.
“Prior to partnering with Upland Rant & Rave, we lacked the ability to consistently measure customer satisfaction. Using the platform enables us to not only understand how our customers feel, but also take action in response to their feedback, therefore improving our customers' experience,” says Scott Barker, Head of Customer Service at Missguided.
“Thus far, Rant & Rave is measuring our customers’ experience across a number of touchpoints and we’ve already seen an improvement in overall positive customer feedback. We’re confident that the partnership will provide us with the insight we need to continue to meet and exceed our customers’ expectations.”
