Monsoon Accessorize has deployed PMC’s Raptor remote monitoring and management platform to prevent and fix technical issues, improving operations and ensuring consistent CX across its store estate.  

The retailer’s mixture of legacy hardware and software had started to create challenges in maintaining availability, managing technical issues and deploying changes safely across its store network. Seeking to create more stable and resilient store environments while continually improving operational efficiency and reducing avoidable incidents, Monsoon Accessorize partnered with PMC to shore up its digital infrastructure.

Deploying the Raptor remote monitoring and management platform across its transactional tech stack, it says it can now proactively monitor devices and software. This allows its team to identify potential technical conditions and issues that could lead to service disruption ahead of time and, where possible, resolve them automatically.

“PMC has played an important role in helping us maintain a stable and resilient operating environment, even as some of our underlying hardware and software has aged,” says David West, Chief Technology Officer at Monsoon Accessorize. “Its Raptor monitoring technology, and the continuous improvement of the automation behind it, have helped us prevent incidents and reduce the operational impact of technical issues on our stores."

Since roll-out, the solution has prevented over 2,000 technical incidents annually through proactive identification and automated resolution of issues. It has also now scaled to automate in excess of 20 million procedures each year.

“Robust technology foundations are essential to creating the reliable, responsive store environments that underpin great customer experiences,” says Jake Allmond, Managed Services Director at PMC. “When systems work seamlessly, colleagues can focus on serving customers, rather than resolving technical issues, helping deliver consistent and compelling experiences that drive CX, conversion and sales.”

“By proactively identifying and resolving issues before they impact store operations, we’re helping Monsoon Accessorize build greater resilience within its tech stack, ensuring its stores have the stability and agility needed to support its continued growth."

2026 RTIH Innovation Awards

Physical stores were a key focus area at the 2026 RTIH Innovation Awards.

Check out our winners here.

The awards celebrate global retail technology innovation in a fast moving omnichannel world. Our winners were revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

The event consisted of a drinks reception, three course meal, awards ceremony presided over by award winning stand-up comedian, presenter, actor and broadcaster, Aurie Styla, and after party until 1am.