John Lewis announces Click and Collect trial with Co-op

John Lewis & Partners is launching its Click & Collect service in six Co-op food stores as it looks to boost its standing in areas where it has a lower shop presence.

This was initially launched for Co-op colleagues in its Manchester support centre store and is now being rolled-out to five more by the end of the month: the approach to Piccadilly railway station in Manchester; Trent Bridge, Nottingham; Lordship Lane in East Dulwich, London; Westhorne Avenue in Eltham, London and, Hither Green, London.

Eva Cullen, Partner & Head of Customer Fulfilment Operations for John Lewis & Partners says: “Our Click & Collect service is growing in popularity every year as our customers benefit from the ease of being able to pick up their order at a time and place which is convenient to them. We are always looking for new ways to be more convenient for our customers and to reach new customers, and the success of this trial would present the opportunity to roll-out the service to more shops.”

Mark Pettigrew, Co-op Director of Innovation and Format, adds: “It is all about developing ease, convenience and choice for today’s time-pressed shopper. This is an exciting development. Innovations and new technologies are driving a number of initiatives and creating value in our communities through increased offers and services for our members and customers.”