B&Q claims UK first as home improvement retailer launches Click and Collect marketplace service

B&Q is now offering a Click & Collect service for items sold by third-party sellers on the retailer’s B&Q Marketplace offering.

In what is claimed to be a UK first, a pilot has just kicked off and will be followed by a wider, phased roll-out across 300 B&Q stores by October.

In a LinkedIn post, Aimé Matondo Fundani, Marketplace Director at B&Q, said: “Our customers can now order an even broader range of products online and choose to collect them at their local B&Q store, making shopping on our marketplace more flexible and convenient.”

“With nearly 90% of our customers starting their shopping journey online, and a strong conversion into store footfall, we know how important a seamless integration between digital and in-store experiences is. This new proposition further enhances convenience for our customers by complementing our existing in-store returns for third-party marketplace purchases.”

He added: “This service does not only benefit customers. It also gives our third-party sellers a valuable new delivery option, which allows them reach shoppers who prefer collecting their orders in-store.”

2025 RTIH INNOVATION AWARDS

Click & Collect will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in April, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.