Dunelm addresses coronavirus with Click and Collect and contactless delivery moves

Dunelm’s Click and Collect service now has a deliver-to-car option as part of the retailer’s response to the coronavirus outbreak.

“Placing an order online will be the same, all you need to do is call your local store once you’ve arrived outside and they will bring your order to you,” CEO Nick Wilkinson said in an email to customers.

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Dunelm is also introducing a contactless delivery service. “There’s no need to sign for your order and no hand to hand passing of packages. If you’re at home and healthy, we can still bring your furniture items to the appropriate room,” Wilkinson added.

Stores and Dunelm.com will remain open “for as long as we feel confident that we can give you the level of service you’ve come to expect, while also safeguarding the health and wellbeing of all our customers and colleagues,” he concluded.