Insight Partners heads up major Espressive Series B round

Espressive has announced a $30 million Series B investment.

Insight Partners led the round with help from Series A lead investor General Catalyst along with Wing Venture Capital. The startup, which has developed Barista, a virtual support agent, has now raised $53 million

“Adoption of AI for IT service management (ITSM) and ESM is exploding and Espressive’s advanced automation capabilities stand to significantly disrupt this evolving market. We were immediately impressed with Barista and its ability to provide an innovative solution that expands beyond the ITSM use case into HR, facilities, and more,” says Jeff Horing, co-Founder and Managing Director at Insight Partners.

“This sentiment was further validated by comprehensive feedback we received from Espressive’s partners and customers which resulted in a net promoter score of 72, placing Espressive in the ‘excellent’ category. We are excited to work with the company to scale its product and become a leader in the ITSM and ESM space.

“We’ve received overwhelmingly positive feedback from our customers and prospects about Barista. To address this demand and accelerate expansion into new markets and use cases, we will use this funding to further scale our engineering, sales, and marketing teams as well as continue to cultivate our partner programme,” comments Pat Calhoun, CEO and Founder, Espressive.