BRC guidance supports reopening of stores as big hitters return

The British Retail Consortium (BRC) has worked with Usdaw on new guidance for retailers in preparation for an anticipated easing of coronavirus measures and the reopening of non-food stores.

This draws on government advice as well as lessons learned by essential retailers in recent weeks. It includes limiting the number of entry and exit points into and out of stores, encouraging customers to shop alone wherever possible and scheduling deliveries to avoid crowding in delivery areas.

“Retailers are closely following developments from government on when restrictions might be eased and are starting to plan accordingly. The safety and wellbeing of retail colleagues and customers remains the highest priority and these guidelines aim to support everyone in the industry,” says Helen Dickinson, Chief Executive at the BRC.

“Since the lockdown, many retailers have proved how shops can be run safely and effectively in line with the government’s social distancing advice. This guidance is the product of retail’s incredible efforts to adapt to exceptional circumstances. The industry knows how to serve the public while protecting staff and customers alike.”

“Continued close collaboration with government, including public support for the steps retailers are taking and adequate notice to get supply chains up and running, will mean that retail businesses can start trading again slowly and safely, and customers can feel confident that they are safe to return to shops.”

John Lewis, Homebase and Timpson

The guidance comes as John Lewis draws up a blueprint for reopening its stores that it will be ready to activate within weeks. Homebase, meanwhile, reopened 20 of its stores on Saturday.

And Timpson is also returning to action. “Now we’re allowed to reopen our shops inside supermarkets we are coming out of hibernation in 40 shops next week as a trial,” Chief Executive James Timpson said on Twitter.

“We’ve been working hard to ensure shops are safe for our colleagues and customers, and social distancing works. Pods and High St to remain closed for now.”