QikServe powers Shake Shack Click and Collect move

Shake Shack has launched Click and Collect ordering as part of its response to the coronavirus outbreak.

Powered by QikServe’s Preoday product, the service will initially be available at its London locations in Brent Cross, Canary Wharf, Mansion House, Stratford, Tottenham Court Road and Victoria.

People can order and pay online, selecting a time for collection from a limited number of available slots.

“We have always been focused on hospitality and guest experience. Now more than ever, we’re doubling down on our commitment to be an accessible, omnichannel business,” says John Berberich, Shake Shack Business Director, Business Director, EMEA + NA.

“Over the last 15 years, we’ve built our brand around community, and we are committed to connecting with our community in as many ways as possible. Our partnership with QikServe is a reflection of our commitment to expanding that connection with our guests through digital products, and our relentless focus on providing both convenience and excellence in experience, however guests choose to interact with us.'“

“As we look to re-opening our restaurant fully, QikServe’s technology will play a key role in building consumer confidence,” he concludes.