Co-op moves Diebold Nixdorf partnership up another gear
Co-op Group has expanded its relationship with Diebold Nixdorf to include managed services and remote monitoring of self-service and PoS systems throughout the UK.
The retailer is utilising DN AllConnect ServicesSM for Retail, which leverages IoT technology.
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Diebold Nixdorf provides implementation services, IT support and remote monitoring through this managed services offering. It claims that this has resulted in remote resolution of nearly 80% of Co-op’s self-service maintenance tickets and has contributed to achieving 99% uptime of all self-service and PoS systems.
Co-op has also installed Diebold Nixdorf’s EASY range of self-service solutions to increase checkout speed.
David Robertson, Retail IT director at Co-op, says: “Diebold Nixdorf is a long-term, strategic partner. Through our close working and collaborative approach we have been able to consistently provide our customers with a fast and efficient checkout experience – helping to keep our communities fed quickly, easily and safely.”
“With millions of customer transactions per week, it’s critical that our systems are operating when needed. Our customers know they can count on their local Co-op for a quick and convenient shopping experience.”
