Quiz taps HelloDone tech for customer support initiative
Quiz has announced a partnership with AI platform provider, HelloDone, focusing on its post-purchase customer support.
The service is expected to go live later this month.
The fashion retailer’s customers will be able to get instant answers to questions about the progress of their orders using Facebook Messenger. All subsequent updates and queries will stay within the same chat.
The partnership should be extended to include exchanges and returns later this year.
Haroun Saleemi, Head of E-commerce, Quiz, comments: “We know that our loyal customers want to speak directly to us about their orders, in plain English and at whatever time is convenient to them.”
“They want to know where it is from the moment they hit the buy button until it arrives at their doorstep.”
“And if they have questions, they want answers in minutes not days. We’re excited to be partnering with HelloDone to make it even easier for our customers to shop with us.”
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