Martin Newman preps The Power of Customer Experience book launch
Martin Newman, Founder, The Customer First Group, has announced that his book, The Power of Customer Experience, will be available to buy on 3rd May via Kogan Page and all leading retailers.
“I wrote the Power of Customer Experience to show that consumer facing businesses who are commercially successful over a long and sustained period of time, do so due to them being truly customer centric in all that they do,” he says.
“In the book, I have created a framework that any business, no matter how big or how small, regardless of sector, can leverage to transform to become customer centric.”
You can catch Newman on 6th May at 1 pm BST for a virtual book launch where he will be joined by Mike Logue, CEO, Dreams, to talk about what it means to be a truly customer centric business.
Register here and join them for a fireside chat and live Q&A. Space is limited, and pre-registration is required.
All attendees will receive 20% off of the book. You can also pre-order it here.
RTIH Innovation Awards
Newman was part of the judging panel for the 2020 RTIH Innovation Awards.
Winners included Asda, Amazon, Co-op, Mercaux and MishiPay, with RTIH Editor, Scott Thompson, commenting: “The coronavirus outbreak has shown just how resilient and fast moving the retail industry can be.”
“And this was reflected in the 2020 RTIH Innovation Awards shortlists, featuring as they did, agile, innovative tech ventures and retailers who performed strongly in challenging times.”
He added: “We were really impressed with the standard of entries, so to come out on top was no mean feat.”
“Congratulations to all our 2020 winners and those who were highly commended. And many thanks to our fantastic judging panel for their assistance and feedback this year.”
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