HelloDone and DHL Parcel UK team on home deliveries for customers with disabilities
HelloDone has teamed up with DHL Parcel UK to offer customers with disabilities delivery accessibility options through WhatsApp and Facebook Messenger.
The partnership integrates the messaging apps with the carrier’s in-flight parcel tracking, enabling DHL Parcel UK drivers to be updated throughout the last mile.
Using HelloDone’s conversational AI technology, customers can now update their driver about accessibility requirements for pick up and drop offs.
This includes a Just a Minute option that alerts drivers they may need to wait longer than usual at a drop off point, so those with disabilities have time to get to their door.
The new integration also enables customers to message their driver instructions to leave their parcel in an accessible safe place if they’re not going to be at home.
Sean Sherwin-Smith, General Manager, Post Purchase at HelloDone, says: “Customers with disabilities and other impairments are continually faced with undignified and challenging delivery experiences.”
“This disparity in the post-purchase journey has never been more apparent than during the pandemic, with more and more of us shopping online for goods and services.”
“We’re proud to be harnessing our proprietary AI technology to solve common delivery challenges for people with disabilities.”
“We believe the new accessibility integrations will not only minimise anxiety for customers but support retailers to build trust and loyalty among this vitally important consumer segment – with considerable spending power.”
