Specsavers selects Accenture to modernise IT infrastructure

Specsavers is working with Accenture as it looks to improve its technology capabilities.

This builds on an existing relationship between the pair and calls for Accenture, working with Microsoft, to modernise Specsavers’ legacy IT architecture with cloud, intelligent automation and security solutions.

The aim is to drive service improvements and increase automation to reduce IT incidents and lower the total cost of IT ownership through systems consolidation.

It will also strengthen security and compliance to adapt to changing cyber defence, data and privacy needs.

If you think we’re going to watch every single #Euro2020 game and desperately use every single VAR decision to promote eye tests, you’re absolutely spot on
— Specsavers (@Specsavers) June 11, 2021

“Delivering a first class experience to our customers, store partners and colleagues is at the heart of everything we do,” says Adrian Thompson, Global CIO at Specsavers.

“By building on our long standing relationship with Accenture, we can further benefit from the power of its technology capabilities and expertise to drive efficiencies across our business, deliver an improved experience and seize new opportunities for growth.”

“The pandemic has created more change than we’ve seen in a generation and highlighted how cutting-edge technology is vital to business resilience,” comments Ashish Goel, Accenture’s Health lead in the UK

“It has also placed greater importance on personal wellness. As such, for health retailers, customer experience has never been more important.”

“Harnessing the power of cloud, intelligent automation and enhanced security will allow us to support Specsavers on its digital journey, empower its store partners and colleagues to deliver seamless customer experiences and boost business agility in response to change - improving how customers are served as a result.”