Halfords rolls out Descartes last mile delivery tech

Halfords is using Descartes Systems Group’s last mile delivery solution across its customer facing mobile tyre replacement service and its new international field service software business Avayler.

The tech spans delivery appointment booking, route planning and execution, mobile proof-of-delivery (POD) and notifications processes.

We are delighted to announce the launch of @AvaylerSoftware, our field service management software, designed to deliver exceptional customer experiences 👩‍💻

Learn more about @AvaylerSoftware here 👉 https://t.co/VRi0enTcPz pic.twitter.com/wXrQ13eq2z
— Halfords (@Halfords_uk) July 13, 2021

“As part of our innovative e-commerce-based mobile tyre replacement service, we wanted to more accurately reflect the logistics cost of the mobile service when customers were booking service appointments and balance demand with our ability to serve customers,” says Chris McShane, Director, Strategy, Transformation & Business Development at Halfords.

He adds: “Extending Descartes’ dynamic scheduling solution into Avayler made perfect sense.”

“The solution will allow garages, distributors and other service-based organisations to provide their customer base with unique service appointment pricing as they are making purchases and the ability to optimise customer demand.”

“By using logistics information and constraints in real-time during the customer buying experience, Halfords is taking last mile delivery strategies and solutions the next level,” comments Pol Sweeney, Vice President of UK and Ireland Sales at Descartes.

“Home and last mile delivery and services continue to be market differentiators, but expensive to operate.

“Halfords’ combination of our dynamic delivery appointment booking with its advanced pricing algorithms and capacity management allow the company to provide one of the most innovative and intuitive field service solutions on the market.”