Joules taps Fuse learning and knowledge platform

Fuse has partnered with Joules to provide a central hub for employee learning, culture and community.

Lyn Warren, Retail & People Director at Joules, says: “We have a large product portfolio and one that is constantly evolving.”

“That was presenting ongoing challenges with getting the right information to store colleagues at the right time, and we knew we needed a faster and more effective way of doing that.”

She adds: “Fuse very much supports a culture of social and collaborative learning and presented the best solution in terms of enabling our people to easily consume and share content.”

“The platform works by harnessing the skills and tacit knowledge that already exist within the workforce - and that makes for a very collaborative and value driven learner experience.”

Our CEO, Luke Oubridge, explains why L&D is set to become one of the biggest #profitability generators the #enterprise has ever seen (and why, as a result, the learning dept deserves a new name): 👇🚀 https://t.co/8lKlT6KHre #learning #performance #revenue #bottomline #growth
— Fuse (@Fuseuniversal) August 6, 2021

The Fuse platform was launched to Joules’ colleagues in a staged approach - a process that was completed six months before Covid forced the closure of the company’s retail stores, necessitating the overnight shift to a 100% online sales model.

Warren comments: “Thankfully, and as we quickly discovered due to Covid, Fuse also serves additional business needs beyond learning. It’s a fantastic internal comms tool that has been instrumental in helping us to support our people and create a sense of community during the pandemic.”

“We even saw an uplift in overall employee engagement at the height of the crisis and there’s no doubt that Fuse played a big part in that.”