Critizr sponsors coronavirus innovation category at 2021 RTIH awards
We’re pleased to announce Critizr as sponsor of the Best Coronavirus Innovation category at the 2021 RTIH Innovation Awards.
Critizr Connection is Europe’s leading customer interaction management platform.
Founded by Critizr in 2012, thousands of retail professionals working in over 80 of Europe’s biggest companies now use it on a daily basis to drive customer obsession across the whole business.
It’s a next generation solution that builds the conversations and emotional connections that modern customers demand.
It brings local staff closer to local customers, giving them access to the voice of their own customers, so they can engage with them, uncover insights and take action on the issues that matter most.
This is technology designed to be easily used and integrated by frontline staff: the people who serve customers and are uniquely placed to deliver a seamless customer journey and exceptional retail experience.
Critizr Connection has a proven track record in increasing local store performance, and with this comes a wide range of measurable whole business benefits: increased footfall and sales, improved customer loyalty and brand reputation, and a reduction in customer churn.
This is how Critizr is transforming the way businesses like Carrefour, Monoprix, Total and many others are now able to deliver a best-in-class customer experience and win market share - from the shopfloor up.
It reflects Critizr Co-founder Nicolas Hammer’s vision that true customer obsession can’t happen from the top down; it has to be adopted company wide, by every team and member of staff across the business.
Easy to scale and use, even for companies with hundreds of local branches, in France alone, the platform is embedded in over 30,000 stores. In a 2020 survey of over 2,000 store managers, 76% confirmed they use Critizr Connection every day to interact with customers.
With six years of growth behind it, Critizr now has a fast growing team of over 100 CX experts onboard, with offices in Paris, Lille and London.
The business is currently rolling out an ambitious expansion plan following a €15 million funding round, to support and grow its stable of clients in the retail, banking, travel, entertainment and hospitality sectors.
Best Coronavirus Innovation category
The pandemic has had a major impact on the way that we shop and the way that retailers operate.
This award will go to the company who has best turned to technology to solve the challenges presented by the Covid-19 era, improving in-store and/or online experiences for both staff and customers.
Last year, Ocucon emerged triumphant, impressing our judging panel with Occupi by Ocucon, an intelligent occupancy management system that allows retailers to remotely monitor and manage the flow of shoppers in and out of their stores – coordinated via signage, CCTV and door entry and closing systems.
To be in with a chance of joining them in our hall of fame, fill out the entry form at the end of this article. It’s free to enter and deadline for submissions is 5th November.
Any queries etc, please email us at scott.thompson@retailtechinnovationhub.com
Changing times
Scott Thompson, Editor and Founder of Retail Technology Innovation Hub, says: “The coronavirus outbreak has shown just how resilient and fast moving the retail industry can be.”
“And that was reflected in the 2020 RTIH Innovation Awards winners list, featuring as it did, agile, innovative tech ventures and retailers who have performed strongly in challenging times.”
He adds: “The pandemic induced shift to digital has forever changed retail. But that doesn’t mean that physical retail is dead. Far from it.”
“Stores still have a vital role to play in terms of connecting with customers one on one.”
“Retailers are therefore investing in various technologies that deliver personalised customer experiences and make shopping as convenient as possible. A good example of the latter being the recently launched Amazon Fresh stores in London.”
“I can’t wait to see this trend and many others reflected in the shortlists for the 2021 RTIH Innovation Awards.”