Millbry Hill moves to Brightpearl retail operations platform

UK independent country store, Millbry Hill, has automated post purchase operations using Brightpearl. 

After going live in 150 days, it now has access to a retail operations platform that integrates ‘out of the box’ with Shopify Plus.

Founded in 1925 and based in North Yorkshire, the brand operates five bricks and mortar stores alongside a  Shopify Plus website. 

There were three other platforms in Millbry Hill’s sights. It says that it opted for Brightpearl because it offers “a built for retail, rapidly deployed solution that ERPs and OMSs simply can’t compete with.”

Thanks to Brightpearl’s automation engine, many time consuming manual post purchase operations - such as fulfilling orders, allocating shipping and processing invoices - are now automated. 

“I would highly recommend Brightpearl, it has improved the efficiency of our day to day operations and has given us greater visibility of all areas,” says Serena Harriman, Director, Millbry Hill.

“Alongside Brightpearl, on the same day we also launched a new Shopify Plus website, new till system within the stores, a new warehouse system and new accounts system.”

“We couldn’t have achieved all of this without the support and guidance from the fantastic team at Brightpearl. I really appreciate the hard work that went into getting to know our business, training and supporting us through implementation and I look forward to working closely with them moving forwards.” 

Millbry Hill previously struggled with end of life software that was difficult to use and impossible to customise, upgrade and automate.

A manual fulfilment process meant mispicks and errors were common and a jumble of spreadsheets was required to manage gaps in workflows. 

The solutions from Brightpearl have eliminated errors, provided real-time insight into orders and inventory and provided a single, cross-channel ‘source of truth’.

The brand has also benefited from demand planning and WMS.