Retail Response secures service contract with New Look

Retail Response is now delivering store systems support services to New Look.

Its proposal pipped five other firms to the post, with Retail Response taking on hardware support for more than 400 New Look stores across the UK and Ireland.

A team of directly employed field service engineers and a Leeds-based service desk will be on hand to diagnose faults and ensure the maximum possible up-time for the fashion retailer’s stores.

The Retail Response team will provide support for all of New Look’s retail systems hardware including PEDs, receipt printers, scanners and tills – as well as back office hardware and comms.

All service operations are managed and tracked in real-time via the company’s bespoke service management system.

Richard Rhodes, Managing Director at Retail Response, comments: “New Look is one of the UK’s most recognised high street names and I’m delighted that they have put their trust in us to deliver an SLA compliant service which will keep their store hardware running seven days a week.”

“Winning a contract of this size is an enormous credit to our whole team who have worked tirelessly to provide a consistently reliable service to our customers for the last 17 years.”

StoresStaff WriterRetail Response, New Look, Retail technology, IT help desks, Stores, Store systems support, Bricks and mortar retailComment