Carrefour Proximité stores tap Worldline Scan & Go tech
Worldline has deployed its Scan & Go solution in nine Carrefour Proximité convenience stores.
Scan&Go, which uses the former’s Scan & Pay solution, is an in-store self-scanning app.
For the first time, Carrefour Proximité customers can shop via their smartphones in the following way: Scan a QR code on entering the store to access a web app; Scan their chosen items; Pay using their smartphone; Show their receipt upon leaving the store.
Eric Thomas, Project Manager, IT coordination at Carrefour Proximité, comments: “The way in which we shop and pay for goods and services has changed dramatically.”
“The Covid crisis has only increased the pace of change that was already happening, and contactless payment or payment by mobile phone have become essential services for customers of these stores.”
“We are pleased and proud to be working with Carrefour Proximité on implementing digital tools able to respond to its customers’ expectations and ensure secure payments,” comments Ariane Pottlitzer, Head of Digital Services & Products at Worldline.
Carrefour Flash
Carrefour recently opened a Flash 10/10 concept store in Paris.
The convenience store – developed in collaboration with US startup AiFi – is pitched as the first of its kind in France, and is located at 11 avenue Parmentier, in the capital’s eleventh arrondissement.
Flash 10/10 ("10 seconds to shop and 10 seconds to pay”) features a shopping journey that does not involve having to scan any products and quick payment.
Customers don't need to take items out of their bags. They can enter and exit the store without having to pass through a gateway. There is no need to download an app or register beforehand. And they can view their total spend in real-time.
Four employees will be on hand to open the store and oversee its operation. They will also manage its new e-commerce services (including Pedestrian Click and Collect).
The experience will be made possible by 60 HD cameras, nearly 2,000 sensors built into connected shelves, an algorithm for interpreting data and a proprietary tablet payment system.
Customers are tracked anonymously as a virtual avatar, allocated to them as soon as they enter the store. The products that they pick up are automatically detected and then added to their virtual basket.
Once they have finished shopping, customers get their baskets validated at a kiosk and then pay contactlessly. They can get an electronic receipt sent to them immediately by scanning a QR code. An automatic checkout kiosk is also available for those wishing to pay with cash
Carrefour Flash was tested at Carrefour's head office in Massy over a period of a year or so, during which the innovation team was able to refine the technology and adapt the concept based on feedback from employees using it on a daily basis.
