St James Quarter teams with Appointedd and WelcoMe to assist those with additional needs
People with additional needs can now alert the St James Quarter in Scotland with their personal requirements ahead of their visit.
Online booking and scheduling platform Appointedd and accessibility tool WelcoMe have united to ensure disabled visitors can access, visit, and enjoy all that the St James Quarter has to offer, from dining, to shopping, to bowling, and the latest movie releases.
Sharing their accessibility requirements via WelcoMe enables users to inform the St James Quarter guest services team of their needs before they arrive at a business or attraction.
Businesses can extend an invitation to their visitors to share their access needs using weblinks or widgets. WelcoMe users can use the web app where they can view all WelcoMe supported venues.
By tapping on the St James Quarter icon, information about the shopping and entertainment destination appears alongside the Appointedd booking tool. Users then book from a variety of options to make their visit as accessible as possible.
When a user plans a visit to go shopping at the St James Quarter, their booking details contain not only their name and date/time of their booking, but their accessibility needs as well.
Guest services at the St James Quarter are then better able to understand the best ways to approach, help and prepare for their visit.
Alongside the WelcoMe/Appointedd service, the St James Quarter has been designed to optimise accessibility with level access and lots of mobility lifts and also offers both a Guest Mobility Service and a hands free shopping service called Drop It.
Nick Peel, Managing Director at St James Quarter, says: “We understand that visiting new places can cause stress and anxiety, which is why we have partnered with WelcomMe and Appointedd to provide this unique service and allow people to let us know their intention to visit in advance and express any support they may need.”
“Delivering the very best service in a way which is specific to our visitors’ needs is at the heart of what we do, so we’re delighted to be able to offer the use of this innovative app and ensure everyone has an enjoyable and memorable experience.”
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