Jigsaw deploys Mercaux in-store experience and checkout platform
Mercaux has announced the launch of a partnership with UK women’s fashion retailer, Jigsaw.
Phase one will, according to a press release, “provide a more seamless and inspirational in-store experience for customers by introducing Mercaux’s Store Associate operated, Assisted Selling and Digital Styling solutions.”
The deployment of these solutions will give Jigsaw store representatives real-time access to product discovery and availability across the endless aisle, alongside selling content, such as styling suggestions and recommendations.
The in-store experience will be further enhanced in phase two by the introduction of a trial of Mercaux’s latest solution to the market, Next Generation Composable Checkout, enabling customers to checkout using any payment method wherever and however they wish, be this in-store, online or remotely.
Jigsaw CEO, Beth Butterwick, comments: “The next 12 months are critical for Jigsaw in our ambitions to become a next generation retailer with aspirations to connect our online and offline worlds.”
“I have experienced first-hand the impact that deploying next generation solutions can have on the customer experience in-store, so it was an easy decision to work with Mercaux once again.”
Olga Kotsur, CEO at Mercaux, adds: “It's fantastic to be working alongside Beth and her team as we look to support Jigsaw in their digital transformation aspirations.”
“Jigsaw’s vision to digitise their stores is future-proofing them for how customers will expect to interact with the store, across the entire journey: from product discovery through to checkout.”
“We’re delighted to be chosen as one of their major next-gen in-store partners and look forward to delivering upon the transformation roadmap in the weeks and months to come.”
