FedEx Europe boosts returns capabilities by teaming with 2023 RTIH Innovation Awards winner ZigZag
FedEx Europe, a subsidiary of FedEx Corp., is collaborating with ZigZag, a global platform for reverse logistics solutions.
As a result, its e-commerce customers will benefit from an online returns portal that is branded with its logo and easy to integrate with its web shop.
Via the portal, retailers are able to retrieve insights that help them understand the reasons for returns in order to prevent them in the future.
For return shipments requiring customs clearance, documentation is created and uploaded digitally, ensuring retailers get the refunds and exemptions they are entitled to.
Return shipments will either be picked up at home, or consumers can drop off their packages at one of approximately 90,000 FedEx and ZigZag drop off points in the US,, Canada, and key markets across Europe.
The ZigZag services come at a reduced tariff for FedEx customers and are complementary to the Global Returns offering.
“With the holiday season in full flow, returns can make or break the experience for online shoppers. It’s a crucial element of the e-commerce business model,” says Wouter Roels, Senior Vice President Marketing and Customer Experience at FedEx Europe.
“By offering seamless returns solutions, we support our customers to boost cashflow and enhance their customers loyalty”.
Matthew Jacques, Global Partnerships Director at ZigZag, says: “We are delighted to be collaborating with FedEx and providing them with ZigZag’s returns management technology to support their global returns solutions. Our data insights will help FedEx in better understanding the returns habits of its global customer base."
2023 RTIH Innovation Awards
ZigZag emerged victorious at the 2023 RTIH Innovation Awards, picking up the Customer Experience Excellence gong.
Our winners were revealed at a fantastic awards ceremony, which took place at the Barbican Centre in central London.
The event was held on Wednesday, 29th November, maintaining its popular evening format, with a drinks reception in the stunning Conservatory, followed by a Christmas themed three course meal, and awards ceremony in the Garden Room.
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