Teamwork Commerce delivers omnichannel and PoS capabilities to sporting goods retailer Innovasport
Teamwork Commerce has announced a collaboration with sporting goods retailer, Innovasport.
Having gone live with its Point of Sale (PoS) solution in over 250 locations across Mexico, Teamwork Commerce has deployed over 2,000 POS terminals within the retailer’s stores.
With Teamwork Commerce’s PoS terminals integrating with the Innovasport online store, it can now offer a range of omnichannel capabilities to its customers, including Buy Online Pickup In-Store (BOPIS) and Ship to Store with same-day delivery.
Features within Teamwork Commerce’s Point of Sale solution include: user management - with roles and permissions included; loyalty integration, virtual gift cards, real-time inventory connectivity across all channels, and an employee benefit programme, offering exclusive discounts for Innovasport’s internal staff.
Further to PoS deployment, the partnership between Teamwork Commerce and Innovasport has also started additional initiatives for the retailer.
This includes Item Personalisation and Referenced Payments systems, respectively. With these features integrated, customers will be able to start their purchases online, add products to a wishlist and complete the purchase in any physical store of their choice.
Teamwork Commerce’s open architecture will allow this solution to integrate with Innovasport's Enterprise Resource Planning (ERP), as well as its Order Management System (OMS) and e-commerce platform.
Sergio Borrego, CTO at Innovasport, says: "This collaboration not only improved our operations, but also strengthened our connection with customers by providing a unified experience in physical and online stores. Payment flexibility, platform stability and customer service have been optimised thanks to this collaboration.”
“We are excited by the benefits in the store management, and the ease of adding new functions according to our needs. In conclusion, this collaboration was key to offering a quality service and a satisfactory experience for our customers."
Ricardo Castañon, Director of Teamwork Commerce LATAM, says: “Technology plays such an important role in providing high quality customer experiences in today’s environment.”
“Innovasport’s determination to push the boundaries of retail innovation is allowing the business to deliver these experiences. Equipped with efficient Point of Sale and seamless omnichannel fulfilment capabilities, Innovasport is future-proofing its operations with evolving customer expectations in mind.”
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