Petco Mexico deploys Teamwork Commerce omnichannel retail technology in Latin American stores

Petco has implemented Teamwork Commerce’s omnichannel solution to manage its more than 118 stores in Mexico and Chile.

The project includes Point of Sale (PoS), loyalty programme and inventory control, all integrated with its CRM and online store.

Thanks to the cloud based functionalities of Teamwork Commerce, Petco offers Club Petco, a programme where customers receive coupons based on their purchase accumulation, whether they bought in-store or online.

Furthermore, a strategy was implemented to streamline the checkout process by incorporating QR code scanning for grooming services and bulk products, allowing multiple items to be added with a single scan.

Improving lives is @Petco’s north star & our #Petco partners are the heroes bringing this mission to life. Our annual leadership summit reinforced how much we’ve transformed by listening. W/our passion & commitment, we’ll continue to be the definitional pet #health & wellness co. pic.twitter.com/4NRGYyKK9z

— Ron Coughlin (@RCoughlinPetco) October 14, 2022

Petco says that this initiative is highly valuable as it consolidates information into a single system, facilitating the checkout process and eliminating human error through devices that provide a better user interface and enhanced experience.

Additionally, customers can opt to receive their receipts via email or through the retailer’s app.

"Teamwork Commerce has become one of the key pillars in achieving omnichannel capabilities at Petco. It has reinforced Club Petco, our successful loyalty programme, and we have been able to implement real-time targeted experiences to pamper our customers both in physical stores and on the e-commerce platform," says Guillermo Prieto Cortes, CIO at Petco Mexico.