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2026 RTIH Innovation Awards

Former John Lewis Partnership executive Manish Bhagat joins Boots UK as Customer Transformation Director

Scott Thompson 20/05/2026 Scott Thompson 20/05/2026

Former John Lewis Partnership executive Manish Bhagat joins Boots UK as Customer Transformation Director

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Sainsbury's Nectar loyalty programme connects with theme parks and attractions giant Merlin Entertainments

Scott Thompson 14/05/2026 Scott Thompson 14/05/2026

Sainsbury's Nectar loyalty programme connects with theme parks and attractions giant Merlin Entertainments

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Loyalty programmes that actually work: lessons from outside retail

Staff Writer 29/04/2026 Staff Writer 29/04/2026

Loyalty programmes that actually work: lessons from outside retail

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The Fresh Market gets digital as retailer revamps loyalty programme and overhauls mobile app

Staff Writer 16/04/2026 Staff Writer 16/04/2026

The Fresh Market gets digital as retailer revamps loyalty programme and overhauls mobile app

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Marks and Spencer puts new digital wallet at heart of retailer's revamped Sparks loyalty programme

Staff Writer 15/04/2026 Staff Writer 15/04/2026

Marks and Spencer puts new digital wallet at heart of retailer's revamped Sparks loyalty programme

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Staff Writer 14/04/2026 Staff Writer 14/04/2026

London based restaurant brand atis gears up to launch app in May built on proprietary technology

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KFC China leads the way in new loyalty programmes report as adidas, Nike, and McDonald's also shine

Staff Writer 13/04/2026 Staff Writer 13/04/2026

KFC China leads the way in new loyalty programmes report as adidas, Nike, and McDonald's also shine

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Staff Writer 10/04/2026 Staff Writer 10/04/2026

Sainsbury’s Nectar360 tie up sees shoppers swapping Nectar points for Uber rides or Uber Eats meals

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Icelandic retailer Hagar connects with PassEntry tech for launch of Takk digital loyalty programme

Staff Writer 01/04/2026 Staff Writer 01/04/2026

Icelandic retailer Hagar connects with PassEntry tech for launch of Takk digital loyalty programme

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Lowe's launches HomeCare+ home maintenance subscription service across America

Staff Writer 18/03/2026 Staff Writer 18/03/2026

Lowe's launches HomeCare+ home maintenance subscription service across America

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Gap reboots its loyalty programme as Encore goes live in Stateside both online and in stores

Staff Writer 25/02/2026 Staff Writer 25/02/2026

Gap reboots its loyalty programme as Encore goes live in Stateside both online and in stores

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Las Palapas partners with Paytronix as US Tex-Mex chain modernises retail technology stack

Staff Writer 18/02/2026 Staff Writer 18/02/2026

Las Palapas partners with Paytronix as US Tex-Mex chain modernises retail technology stack

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IHG CTO Daniel Blanchard announces retirement after four decades in information tech

Staff Writer 26/01/2026 Staff Writer 26/01/2026

IHG CTO Daniel Blanchard announces retirement after four decades in information tech

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Robert Dyas preps MyDyas Advent Calendar in festive exclusive for retailer's loyalty club members

Staff Writer 26/11/2025 Staff Writer 26/11/2025

Robert Dyas preps MyDyas Advent Calendar in festive exclusive for retailer's loyalty club members

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Accrue and poq powered SNIPES Reserve loyalty programme fuses CX, marketing, analytics, and tech

Staff Writer 14/11/2025 Staff Writer 14/11/2025

Accrue and poq powered SNIPES Reserve loyalty programme fuses CX, marketing, analytics, and tech

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Albertsons notches up a first as it offers Uber One perks to loyalty programme members

Staff Writer 13/11/2025 Staff Writer 13/11/2025

Albertsons notches up a first as it offers Uber One perks to loyalty programme members

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Australian retailer Priceline Pharmacy teams with Zitcha to ramp up retail media network push

Staff Writer 10/11/2025 Staff Writer 10/11/2025

Australian retailer Priceline Pharmacy teams with Zitcha to ramp up retail media network push

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Omy Laboratoires launches Le Lab loyalty programme for skincare enthusiasts

Staff Writer 05/11/2025 Staff Writer 05/11/2025

Omy Laboratoires launches Le Lab loyalty programme for skincare enthusiasts

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Krystal Restaurants picks PAR Punchh solution to power loyalty programme Club Krystal

Staff Writer 23/10/2025 Staff Writer 23/10/2025

Krystal Restaurants picks PAR Punchh solution to power loyalty programme Club Krystal

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Lowe's loyalty programme hits 38 million plus members as retailer ramps up media offering in 2026

Staff Writer 20/10/2025 Staff Writer 20/10/2025

Lowe's loyalty programme hits 38 million plus members as retailer ramps up media offering in 2026

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