Don’t miss this OneStock and Forrester webinar: How can retailers protect their bottom line and the planet?

A webinar - How can retailers protect their bottomline and the planet? - will take place today at 3pm GMT featuring guest speaker Emily Pfeiffer, OMS Principal Analyst at Forrester. and Romulus Grigoras, CEO and Founder at OneStock.

Consumer spending is expected to increase by 5% in 2023, but those consumers are going to be much more discerning.

Fulfilment optimisation is the new customer experience game changer. The days of “surprise and delight” are gone.

Now, digital businesses must deliver on customer expectations (not surprise them), mitigate their environmental impact, and manage more fulfilment options than ever before – while meticulously protecting their own bottom lines. 

Join Pfeiffer and Grigoras as they discuss how digital business leaders can balance these competing demands, and optimise for customer experience and profit protection. 

During the webinar you’ll discover:

• The role that CX will play in revenue growth and customer satisfaction

• How retailers can manage business crucial inventory and supply chain networks

• How data is becoming the cornerstone of profitable and sustainable business

• How to find the right dynamics between offline and online in 2023

Register for the webinar here.

BI Suite

Order management specialist, OneStock, recently announced the launch of its Business Intelligence (BI) Suite.

This is pitched as a powerful data analysis tool that enables merchants to better understand their business and optimise their entire omnichannel operations and execution.

With the BI Suite, OneStock opens the doors of its OMS to the retail, industrial and B2B industries.

A press release notes that: “While most Order Management Systems on the market provide reporting screens, they do not cover the data modelling part of the business, which requires additional work for brands.”

“Not so with OneStock. The BI Suite allows brands to get to the heart of the matter immediately: research, monitoring, revenue gains, and margin optimisation.”

The BI Suite shares a number of indicators that quantify activity, analyse it from various angles, detect unusual behaviour or trends, and measure the impact of a change in configuration.

It creates reports such as the cancellation rate report, including rate of fully cancelled orders, rate of partially cancelled orders, reasons for cancellations and more.

To develop its solution, OneStock relied on the experience of its Product, Onboarding, Support and Customer Success teams.

In addition, feedback from its beta customers played a crucial role in the creation of the tool. Hafid Idoufkir, Supply and Retail Stock Manager at Petit Bateau, comments: "We can't work without it now, don’t miss out.”

Aurélie Launay Abert, Customer Success Manager at OneStock, says: “The BI Suite is the performance oriented solution at the heart of OneStock that focuses our knowledge of business needs and relevant KPIs.”