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Katarina Nordin departs FinTech big hitter Adyen to join Voyado as Chief Marketing Officer

Staff Writer 06/02/2026 Staff Writer 06/02/2026

Katarina Nordin departs FinTech big hitter Adyen to join Voyado as Chief Marketing Officer

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Hilton Anatole boosts guest experience with digital mapping and wayfinding tech from Living Map

Staff Writer 14/10/2025 Staff Writer 14/10/2025

Hilton Anatole boosts guest experience with digital mapping and wayfinding tech from Living Map

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MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains

Staff Writer 08/10/2025 Staff Writer 08/10/2025

MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains

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Physical stores far from dead as they tap AI and smart technology in an omnichannel world

Staff Writer 06/10/2025 Staff Writer 06/10/2025

Physical stores far from dead as they tap AI and smart technology in an omnichannel world

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Currys Ireland rolls out new Store Mode omnichannel function and electronic shelf edge labels

Staff Writer 06/10/2025 Staff Writer 06/10/2025

Currys Ireland rolls out new Store Mode omnichannel function and electronic shelf edge labels

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Including thortful and poq: 2025 RTIH Innovation Awards CX excellence finalists

Staff Writer 26/09/2025 Staff Writer 26/09/2025

Including thortful and poq: 2025 RTIH Innovation Awards CX excellence finalists

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VusionGroup takes wraps off new Customer Experience Centre in Cologne, Germany

Staff Writer 29/08/2025 Staff Writer 29/08/2025

VusionGroup takes wraps off new Customer Experience Centre in Cologne, Germany

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The secret to retail success including happy staff, customer experiences and impressive stores

Staff Writer 28/08/2025 Staff Writer 28/08/2025

The secret to retail success including happy staff, customer experiences and impressive stores

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Quiet retail spaces: how WoodUpp acoustic panels can enhance the in-store experience

Staff Writer 13/08/2025 Staff Writer 13/08/2025

Quiet retail spaces: how WoodUpp acoustic panels can enhance the in-store experience

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Costa Coffee unveils newly refreshed store on Great Portland Street in the heart of London

Staff Writer 30/06/2025 Staff Writer 30/06/2025

Costa Coffee unveils newly refreshed store on Great Portland Street in the heart of London

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Many Brits willing to share personal data for improved retail experiences despite recent cyber attacks

Staff Writer 24/06/2025 Staff Writer 24/06/2025

Many Brits willing to share personal data for improved retail experiences despite recent cyber attacks

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BNPL big hitter Klarna partners with AI powered gifting platform Nift in bid to unlock new revenue stream

Staff Writer 13/06/2025 Staff Writer 13/06/2025

BNPL big hitter Klarna partners with AI powered gifting platform Nift in bid to unlock new revenue stream

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Carrefour first major European grocer to adopt VusionGroup EdgeSense tech, following Walmart roll-out in US

Staff Writer 12/06/2025 Staff Writer 12/06/2025

Carrefour first major European grocer to adopt VusionGroup EdgeSense tech, following Walmart roll-out in US

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How LED lighting is powering the future of retail environments

Staff Writer 22/05/2025 Staff Writer 22/05/2025

How LED lighting is powering the future of retail environments

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Adyen research shows use of AI tech in shopping experience rising in popularity across all age demographics

Staff Writer 20/05/2025 Staff Writer 20/05/2025

Adyen research shows use of AI tech in shopping experience rising in popularity across all age demographics

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HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores

Staff Writer 08/05/2025 Staff Writer 08/05/2025

HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores

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Four ways luxury fashion retailers are simplifying the customer experience with technology

Staff Writer 06/05/2025 Staff Writer 06/05/2025

Four ways luxury fashion retailers are simplifying the customer experience with technology

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Nash tie up enhances Grubhub delivery reach with aim of improving service for merchants and diners

Staff Writer 06/05/2025 Staff Writer 06/05/2025

Nash tie up enhances Grubhub delivery reach with aim of improving service for merchants and diners

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Six clever ways customers are subconsciously convinced to click

Staff Writer 02/05/2025 Staff Writer 02/05/2025

Six clever ways customers are subconsciously convinced to click

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New Ventrica survey suggests luxury retail has highest revenue tied to customer experience

Rachel Lawler 01/05/2025 Rachel Lawler 01/05/2025

New Ventrica survey suggests luxury retail has highest revenue tied to customer experience

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