RTIH: YOUR ONE STOP SHOP FOR ALL THE RETAIL TECHNOLOGY NEWS AND VIEWS THAT MATTER

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2026 RTIH Innovation Awards

How retail technology is reshaping everyday shopping decisions

Contributed article 26/08/2026 Contributed article 26/08/2026

How retail technology is reshaping everyday shopping decisions

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Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?

Emma Stokes 25/08/2026 Emma Stokes 25/08/2026

Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?

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Vonage solutions help Max Factory Group enhance customer engagement across WhatsApp, RCS, and SMS

Scott Thompson 20/08/2026 Scott Thompson 20/08/2026

Vonage solutions help Max Factory Group enhance customer engagement across WhatsApp, RCS, and SMS

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Scott Thompson 20/08/2026 Scott Thompson 20/08/2026

ExperienceMINT launches ELEVATE technology platform for Korean brand NECOA in seven new Texas stores

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How better product images can improve the online shopping experience

Contributed article 18/08/2026 Contributed article 18/08/2026

How better product images can improve the online shopping experience

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AI, technology and customer experience investment key as retail profit warnings rise in Q2

Scott Thompson 20/07/2026 Scott Thompson 20/07/2026

AI, technology and customer experience investment key as retail profit warnings rise in Q2

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Why payment latency matters (and how it affects conversion rates)

Contributed article 11/06/2026 Contributed article 11/06/2026

Why payment latency matters (and how it affects conversion rates)

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Nobody’s Child taps customer data and experience platform Ometria to power omnichannel growth

Scott Thompson 09/06/2026 Scott Thompson 09/06/2026

Nobody’s Child taps customer data and experience platform Ometria to power omnichannel growth

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Katarina Nordin departs FinTech big hitter Adyen to join Voyado as Chief Marketing Officer

Staff Writer 06/02/2026 Staff Writer 06/02/2026

Katarina Nordin departs FinTech big hitter Adyen to join Voyado as Chief Marketing Officer

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Hilton Anatole boosts guest experience with digital mapping and wayfinding tech from Living Map

Staff Writer 14/10/2025 Staff Writer 14/10/2025

Hilton Anatole boosts guest experience with digital mapping and wayfinding tech from Living Map

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MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains

Staff Writer 08/10/2025 Staff Writer 08/10/2025

MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains

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Physical stores far from dead as they tap AI and smart technology in an omnichannel world

Staff Writer 06/10/2025 Staff Writer 06/10/2025

Physical stores far from dead as they tap AI and smart technology in an omnichannel world

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Currys Ireland rolls out new Store Mode omnichannel function and electronic shelf edge labels

Staff Writer 06/10/2025 Staff Writer 06/10/2025

Currys Ireland rolls out new Store Mode omnichannel function and electronic shelf edge labels

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Including thortful and poq: 2025 RTIH Innovation Awards CX excellence finalists

Staff Writer 26/09/2025 Staff Writer 26/09/2025

Including thortful and poq: 2025 RTIH Innovation Awards CX excellence finalists

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VusionGroup takes wraps off new Customer Experience Centre in Cologne, Germany

Staff Writer 29/08/2025 Staff Writer 29/08/2025

VusionGroup takes wraps off new Customer Experience Centre in Cologne, Germany

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The secret to retail success including happy staff, customer experiences and impressive stores

Staff Writer 28/08/2025 Staff Writer 28/08/2025

The secret to retail success including happy staff, customer experiences and impressive stores

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Quiet retail spaces: how WoodUpp acoustic panels can enhance the in-store experience

Staff Writer 13/08/2025 Staff Writer 13/08/2025

Quiet retail spaces: how WoodUpp acoustic panels can enhance the in-store experience

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Costa Coffee unveils newly refreshed store on Great Portland Street in the heart of London

Staff Writer 30/06/2025 Staff Writer 30/06/2025

Costa Coffee unveils newly refreshed store on Great Portland Street in the heart of London

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Many Brits willing to share personal data for improved retail experiences despite recent cyber attacks

Staff Writer 24/06/2025 Staff Writer 24/06/2025

Many Brits willing to share personal data for improved retail experiences despite recent cyber attacks

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BNPL big hitter Klarna partners with AI powered gifting platform Nift in bid to unlock new revenue stream

Staff Writer 13/06/2025 Staff Writer 13/06/2025

BNPL big hitter Klarna partners with AI powered gifting platform Nift in bid to unlock new revenue stream

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