Hilton Anatole boosts guest experience with digital mapping and wayfinding tech from Living Map

The Hilton Anatole hotel in Dallas, Texas has deployed digital wayfinding technology from Living Map. 

With more than 1,600 guest rooms and 600,000 square feet of meeting, exhibition and ballroom space, the venue hosts everything from family getaways to conventions, weddings and performances.

Navigating such a big space can be a challenge. To address this, Hilton Anatole has introduced Living Map’s digital mapping and wayfinding, available on mobile, the hotel website and kiosks located in key reception areas.

Guests can now find meeting points, exhibition halls, group parties and events, while hotel staff can instantly update rooms, create bespoke routing and manage visitor flow. The system also supports accessibility, offering stair free routes and real-time updates on out-of-service lifts, escalators, or restrooms. QR codes guide guests directly to their destination.

“We’re thrilled to introduce Living Map as the navigation solution - an interactive, digital mapping system designed to help guests easily navigate our expansive property. From finding meeting rooms to exploring our art collection and amenities, this technology enhances the guest experience and showcases our commitment to innovation.” says Olivia Stack, Director of Marketing at Hilton Anatole.

“Large scale venues like Hilton Anatole need a wayfinding solution that is as dynamic as their events,” says Peter Asman, Chief Revenue Officer at Living Map. “What sets our technology apart is its adaptability - from instantly updating routes when a lift is out of service, to providing accessible paths and personalised directions.”

“We designed it to remove the friction from navigating complex spaces so that every guest, from first time visitors to conference delegates, can feel confident, in control of their journey, and enjoy the best possible experience.”

2025 RTIH INNOVATION AWARDS

Customer experiences will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now closed for entries with our finalists and shortlists being announced last week, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.