Mattress specialist Emma selects Metapack technology to power shipping services in Europe

D2C sleep brand, Emma, is implementing Metapack’s Delivery Manager solution across DACH, UK and Italy, as it looks to automate its selection of delivery services and increase carrier coverage across key markets. 

This provides Emma with access to Metapack’s carrier network, providing more delivery choice while removing the need for costly and complicated onboarding processes.

Delivery Manager gives it the ability to quickly generate the right labels and custom documents for shipping. This not only speeds up warehouse operations but allows Emma to offer customers the best possible experience. 

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“As our business continues to grow rapidly across Europe, we need the right technology and partner in place to help support this growth,” says Xenia Matkares, Team Lead, Process Excellence at Emma.

“Metapack’s Delivery Manager provides us with a scalable solution that has extensive carrier coverage across multiple regions. By reducing the complexities associated with setting up new integrations and services, we’re able to onboard carriers more efficiently.”

“Alongside this we’re able to generate labels at a faster rate and reduce the manifesting speed of consignments. All of this allows us to strengthen our delivery proposition and provide our customers with exceptional delivery experiences.” 

“Emma is one of the most compelling global brands operating today, and we’re hugely excited that they have selected Metapack to streamline their shipping operations in Europe as they continue growing,” says Tom Forbes, SVP Enterprise Revenue at Auctane, Metapack’s operating brand.

“Our Delivery Manager solution gives Emma fast and easy access to our vast carrier library while removing the difficulties that are often associated with onboarding, maintenance and management.”

“Using our technology, Emma is able to automatically select the right delivery for every single order, ultimately enabling them to fulfil their delivery promise to their customers.”