Grubhub taps Incognia tech to enhance platform security and improve customer experience
US food ordering and delivery marketplace Grubhub is leveraging Incognia’s fraud prevention technology with the aim of increasing security on the platform and providing a seamless experience for its community of customers and delivery partners.
“We aim to provide a seamless and enjoyable experience for everyone who uses our platform, and maintaining safety and security is key to that commitment,” says Jared Horton, Senior Director of Logistics at Grubhub.
“Our partnership with Incognia strengthens our ongoing efforts to enhance safety across the platform. Their expertise in keeping marketplaces secure makes them an ideal partner for addressing the unique and complex trust and safety challenges facing platforms like ours.”
“We’re thrilled to partner with Grubhub. This collaboration represents a significant milestone in Incognia's mission to empower safe and seamless digital experiences,” says André Ferraz, Co-founder and CEO at Incognia.
“By combining Grubhub’s expertise with our cutting-edge technology solutions, we’re confident this partnership will set a new trust and safety standard for the food delivery industry.”
2024 RTIH INNOVATION AWARDS
Food delivery is a key focus area for the sixth edition of the RTIH Innovation Awards, which are now closed for entries.
The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.
Key 2024 dates
Friday, 25th October: Award entry deadline
Tuesday, 29th October: 2024 shortlist revealed
30th October-6th November: Judging days
Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.
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